Epoch Design makes every effort to provide high quality images and measurements to assist you in selecting your merchandise. However, images may vary in color depending on your monitor settings. Sometimes measurements are rounded off, and occasionally they will vary slightly from the description. If precise dimensions or colors are critical to your order, we suggest you Contact Us by phone or e-mail in order to further assist you.

As with all natural wood products, there will be variations in color and grain, and minor checking may occur. This is normal and does not compromise the integrity of your furniture. In fact, variation in character of solid hardwood is integral to the beauty and appeal of hardwood furniture, and distinguishes it from prefabricated, synthetic, and composite materials.

Most items require some assembly unless the product specifically states fully assembled. All parts including the required hardware – tools, screws, nuts and bolts – packaged securely in small bags and boxed with easy-to-follow instructions.

Once your order is placed and confirmed by our team, it typically takes 10-15 business days to receive your furniture. Once your order is placed your furniture is prepared for shipment from our warehouse in Arlington, WA. It usually leaves our warehouse the same week your order is placed. Once shipped and in transit, you will receive tracking info with the freight or ground shipper that picked it up.

Items are shipped either by Ground or LTL Truck, depending on the size on weight of your order. Oversize items or multiple quantity orders will ship via LTL Truck. All items are delivered Curbside (does not include assembly) unless stated otherwise.

We send tracking numbers through our automated e-mail system. This will allow you to track your merchandise to your door. You will usually receive a phone call for large items that ship via Truck to work out shipping details.

We currently ship throughout the contiguous United States. We generally do not ship to Hawaii, Alaska, Puerto Rico, or Canada. However, if it is a very large order we may be able to accommodate you by adding shipping charges. Please Contact Us directly for more information.

Absolutely! Our customer care representatives are available Monday – Friday, 9:00 AM to 5:00 PM Pacific Standard Time to assist you. You may also fax your order 24 hours a day by printing an Order Form.

Phone Order: 1-(800)-589-7990
Fax Order: 1-(425)-284-0885

Epoch Design accepts Visa, MasterCard, and American Express for online purchases. We also accept payment by check or money order.

There is no sales tax collected on any order shipped outside of the states of Washington or California. Epoch Design will collect the appropriate sales tax for orders shipped within Washington and California. Tax will be added to your total when placing your order.

Our excellent packaging and shipping experience reduces the chances of damage. However, in the event of damage please save all original packaging, and notify us and the shipping company immediately. Damages to items shipped must be noted on the delivery receipt and reported to us immediately. Concealed damage must be reported to us and the shipper within 5 days of arrival. Pictures are required in the event of hidden damage. If there are partial damages or shortages, accept the good items and list damages/shortages on the delivery receipt. If the product is refused and damage is noted on the delivery receipt, we will send free replacement parts to correct the problem or replace the item free of charge at our discretion. If a replacement is declined and you would rather cancel your order, you may choose from the following: Upon receipt of return we will issue a refund, store credit, or exchange at your request, less actual round trip shipping charges. Refunds are also subject to a 15% restocking fee. We are not responsible for any damages reported after 5 days of arrival.

Customer satisfaction is our top priority. If you are unsatisfied for any reason with your purchase, you can return it at your expense within 14 days of a refund, exchange, or store credit. The item must be unused and contain all parts and packaging included with the original shipment. To return items please Contact Us via phone or e-mail for an RMA (Return Merchandise Authorization). All returns are subject to actual outbound shipping charges. All refunds will be issued in the original form of payment used for purchase, and are subject to a 15% restocking fee. The restocking fee is waived for exchanges and store credit.